You have two choices :
1. You must first create a profile in the customer area, selecting "Company" as the account type. Once you have completed the information for your organization, you can then go to the "Profile" section and click on "Open a member account". You will then need to fill in the various fields required to process your request. Once completed, the authorized person representing the company will receive an email inviting them to electronically sign the request.
2. If you encounter difficulties, we invite you to contact one of our credit agents, either by email at ouverturedecompte@simplex.ca or through our chatbot.
Once your registration is completed, an account opening analysis will be conducted, and a confirmation email will be sent to you once the opening is completed.
By opening a member account you will be able to:
Also, creating a member account will make it easier for you:
In short, only advantages.
To do this, nothing could be simpler, you can manage the roles and permissions of your employees, directly on your customer area, in the "Organization" section.
Please note that only member customers can access this section.
You can then give a role to each contact you want to invite to the platform. Each level thus gives an authorization to your employee, such as the authorization to rent or pick up a product. You can also delete an authorized contact at any time.
Any person authorized to rent must be provided to us by you, otherwise the transaction will be refused.
The cost of the deposit depends on the duration and the value of the tools or equipment rented.
To provide you with more flexibility and simplicity, we offer a weekend rate in effect from Friday noon to Monday 9 am for the rental of several items.
You get the item(s) for a longer period at a lower rental cost. Check with your Simplex representative for details surrounding this rate.
For the sake of transparency towards our customers, our online prices are identical to those in store. We like it simple!
Delivery costs vary depending on the distance to be traveled and the category of tools or equipment. To learn more about delivery, contact a branch advisor or contact us by phone or email at clients@simplex.ca
Delivery is possible on weekends depending on the availability of each branch. Contact us to confirm availability.
Unfortunately this service is not offered.
After training, the trainer gives the participants who have passed their training, temporary skills cards which is valid for 30 days. They can use them until they receive their official cards. The deadline for receiving official cards is two to four weeks.
To find the training session dates, please check our online schedules:
Yes, you can email our training team to arrange private training at formation@simplex.ca. or contact us at (514) 331-7779, extension 10905
No. Each customer is responsible for insuring theft with their insurance company.
We strongly suggest that you validate this information with your insurance company
In the event of loss, theft or vandalism, your insurer will cover the fees. This is why insurance is asked when you rent from us.
Insurance covering damage / fire / theft / vandalism is required in order to cover any inherent costs as stated in the terms and conditions during the rental.
Here's everything you need to know about renting:
For professionals and individuals, a deposit will be required (by credit card) and be sure to have a piece of identification (such as a driver's license) when you visit.
For professionals ; your account information or other relevant information (contacts, order form, project name, address, authorized personnel) will be requested
You have two options. We suggest that you visit our website in the “find a branch” section. The opening hours will be posted there. The second option is to call us at the branch. Please note that our hours may vary from one branch to another and at different times of the year.
The data provided is encrypted in our systems. No sensitive information is kept.
Please contact us as soon as possible for assistance or replacement.
An inspection is made in front of the customer, after each return. Please inform our teams in the event of a breakage caused when using one of our products.
If the damage is accidental and not related to abuse, the 9.9% damage waiver typically covers the cost of maintenance and repair. No worries, we can assess together on return.
When your items are returned, they will be inspected and verified. Your transaction will then be closed and the refund will be applied according to your payment terms. It is also possible for us to send your documents by email, ask one of our advisors at the branch.
You can request a pickup by phone in branch or at 1-800-361-1486, with an agent by clicking below or by email at clients@simplex.ca
A rental stop confirmation number will then be given to you."
Yes, it is possible to return most items to another branch, subject to the opening hours and days of the branches. Opening hours may vary.
Branch opening hours may vary, and the type of rented item(s) may also be subject to certain restriction(s). Be sure to verify this information with a Simplex advisor when opening the rental contract or making a reservation.
Generally, there is no waiting period when returning a rental in-store.
For individuals, we accept personal credit and debit cards.
For account-holding customers, we accept credit cards, branch debit cards, direct deposits, checks by mail and Interac credit cards
This is a wear clause representing 9.9% of rental rates, which is used to cover accidental breakage during normal use of a tool or equipment. Please note that all of our customers must pay these additional fees. Please note that this clause does not cover claims for fire, theft, vandalism or negligence. In the event of abuse, the customer will be billed an amount equivalent to the repair of the broken equipment, i.e. the costs relating to the replacement of parts and labor.
Yes. The security deposit securing your reservation is taken only from your credit card. The final payment of the invoice can be made on the same card, on another credit card, or on a debit card at the branch.
Visit the "Jobs" section of our career page at this address: https://app.mynjobs.com/e/location_doutils_simplex/en. You can search for available offers according to location.
The easiest way to apply directly for a position that interests you is by visiting our "Career" site, or by applying for an unsolicited application.
The easiest way to apply directly for a position that interests you is by visiting our "Career" site, or by applying for an unsolicited application.
Absolutely yes! As an individual, we have a corporate agreement with CAA giving you the right to a 10% discount on your tool and equipment rentals.
Absolutely yes! We have a corporate agreement with CORPIQ giving you the right to a 20% discount on your tool and equipment rentals.
Absolutely yes! We have a corporate agreement with CESGM, renewed annually, giving you the right to a 20% discount on your tool and equipment rentals.
We take the necessary precautions. Our cleaning crews have increased the frequency of cleaning items that are touched frequently, such as doorknobs, light switches and table tops.
Restrictions and hygiene measures will be maintained for as long as necessary: regular and frequent washing of hands, respect of the respiratory etiquette at all times, physical distancing measures, alcoholic disinfectant dispensers in well-kept places in the workplace for customers and employees, cleaning frequently touched surfaces, such as doorknobs, keyboards and telephones.
Tools / equipment are disinfected after each use as well as before and after each handling.