Customer account

If you wish to view your invoices, have your company name on your invoices, or invite team members to make rentals or pickups (for member accounts only), yes, you will need to create a profile on the customer area. This means entering your email and password and clicking on the link you will receive by email.

From that moment, if you are a customer and we have your email, our system will recognize you, and you will have access to your customer area.

If not, we invite you to send an email to ouverturedecompte@simplex.ca. We will then check if we have your email.

Please note that if you are a member customer, only the signatory/administrator/person authorized to represent the company can activate your company's customer area.

For non-member business customers and individuals

Your customer area and history are linked to your email. If our system does not recognize you, it means we do not have your email. You can then request a change of your email in a branch or from customer service. You will then have access to all your history on your next login.

For member businesses

Only the signatory or an administrator can log in for the first time. And then grant access to different members of their team. If you have difficulty logging in, it may be because we do not have your email. In this case, you can contact our credit department at ouverturedecompte@simplex.ca, and they will assist you with the process.

To do this, nothing could be simpler, you can manage the roles and permissions of your employees, directly on your customer area, in the "Organization" section.
Please note that only member customers can access this section.

You can then give a role to each contact you want to invite to the platform. Each level thus gives an authorization to your employee, such as the authorization to rent or pick up a product. You can also delete an authorized contact at any time.

Any person authorized to rent must be provided to us by you, otherwise the transaction will be refused.

Our website is constantly evolving. For the moment this is not something possible but we are studying this request.

Do not hesitate to communicate with our credit department to inform us of the structure of your organization at ouverturedecompte@simplex.ca.

You have two choices :

1. The easiest and fastest way is to do everything online. To do this, you will first need to create a profile in the customer area, selecting "Company" as the type of account. Once the information has been completed for your organization, you can then go to the "Profile" section and click on "Open a member account". All you have to do is fill in the various fields necessary to process your request. Once completed, the person authorized to represent the company will then receive an email inviting them to electronically sign the request.

2. If you encounter difficulties, we invite you to contact one of our credit agents, either by email at ouverturedecompte@simplex.ca or through our chatbot.

Once your registration is complete, an account opening analysis will be performed and a confirmation email will be sent to you once the opening is complete.

By opening a member account you will be able to:

• Rent high-value equipment
• Rent without being asked for a deposit
• Access payment within 30 days
• Take advantage of accelerated transaction
• Access specialized services for professionals, including our 24/7 service
• Benefit from a centralized account for all of Quebec and each of our branches
• Enjoy expedited customer service

Also, creating a member account will make it easier for you:

• To protect you. You will be able at any time to invite or remove persons authorized to rent or to pick up your rentals in branches, to avoid any identity theft or authorized persons but no longer employed.
• To budget your projects. With access at all times to your invoices and rental history, over the last 48 months. But also the possibility of exporting your consumption in an excel spreadsheet.
• To organize yourself. With access at all times to the management of your staff and your current or future rentals.
• To communicate. Your project manager will be able to make an appointment at any time with his appointed representative and your accounts will have privileged access to our credit service, live via our chatbot.

In short, only advantages.

For any change of address, please contact us by email at ouverturedecompte@simplex.ca or directly on our chatbot, for member customers, in your customer area, by clicking on "Talk to one of our loan officers".

You can also reach us at 514-331-7777 ext. 10435.

For any change of address, please contact us by email at ouverturedecompte@simplex.ca or directly on our chatbot, for member customers, in your customer area, by clicking on "Talk to one of our loan officers".

You can also reach us at 514-331-7777 ext. 10435.

For any change of address, please contact us by email at ouverturedecompte@simplex.ca or directly on our chatbot, for member customers, in your customer area, by clicking on "Talk to one of our loan officers".

You can also reach us at 514-331-7777 ext. 10435.

Only an administrator or the person who signed the account opening document can activate the customer area of a member company. This is to ensure your safety.

Any NEQ change involves a credit check process. Also, for any change of NEQ, we invite you:

• To create a new company profile. You can then apply to open an account. Be careful, you absolutely need a different email than the one used in your other company.
• You can also reach us via the Chatbot, in your dashboard, by clicking on "chat with one of our credit agents". Or by phone at 514-331-7779 at ext. 10435 or by email at ouverturedecompte@simplex.ca.

Only member customers can use this service.

To do so, you will need to request an account opening on your customer account. Please note that only an administrator can invite or remove authorized individuals to rent, book, or retrieve your rentals at one of our branches. This is to prevent identity theft or authorized individuals who are no longer employed.