Damage protection

The tool / equipment I rented is damaged / defective, what should I do?

Please contact us as soon as possible for assistance or replacement.

How do you check for damages?

An inspection is made in front of the customer, after each return. Please inform our teams in the event of a breakage caused when using one of our products.

What happens when I notice damage to the equipment or tool?

If the damage is accidental and not related to abuse, the 9.9% damage waiver typically covers the cost of maintenance and repair. No worries, we can assess together on return.

I am informed of a non-visible damage. What are my options ?

All damages are not necessarily visual, a thorough inspection is carried out afterwards. If there is an issue, you may receive a call from someone in charge of billable damages, within two business days.

You haven't found the answer to your questions?

Contact customer service